Order Process

When the customer cards are configured correctly, and you have Enabled Order Confirmation, we can look at how the order process to send PDF email works with the Golden EDI app.
When a sales order is created, it will inherit the 'GEDI profile' from the customer cards that we have configured. The GEDI profile will activate the freemium functions.
Before releasing or posting a sales order, it is possible to remove or change the 'GEDI profile' on it to override the customer cards for that specific sales order.
When you are trying to "release" or "post" a sales order, the Golden EDI app will listen to this event and add it to the 'GEDI Message Queue', and the Order Confirmation will be processed directly during the release of the order. (It will not wait for the 5min GEDIQUEUE).
If you released the Sales order, the 'GEDI Status' have been updated to 'PDF Sent (Confirmation)', letting you know that the message is sent.
If you posted the Sales order instead, it is now a Posted Sales Invoice and you won't see this status. If the Order Confirmation for some reason failed, the posting should have stopped with an error.
In the second case, you can still check the 'GEDI Message Queue' to check if the Order Confirmation was sent out. In this case, search for the Sales Order nr in 'Message ID'.

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Invoice Process

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Enable Order Confirmation

Last modified 1yr ago

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